Our Complaints Process

Last updated: October 2026

Every homeowner who contacts Ladytruck Windows & Siding should have a fair and honest experience. If something went wrong, please let us know. This page explains how to raise a complaint and what to expect. It is a general template and is not legal advice.

What Can You Complain About?

You can contact us about:

• Your experience calling or reaching Ladytruck Windows & Siding
• How your personal information was handled
• Anything on this site that seems unclear or wrong
• How a provider we connected you with behaved

What If the Problem Is With a Provider?

Providers in our network are independent businesses. They are responsible for their own estimates, prices, work, warranties and customer service. If you have a problem with work on your home, the first step is usually to raise it with the provider directly and keep a written record.

We still want to know. Feedback about providers helps keep the network honest, and providers who keep falling short of our expectations may be removed. Please know that Ladytruck Windows & Siding cannot settle contract disputes, give refunds for a provider's work, handle warranty claims or make decisions for a provider.

How Do You Send a Complaint?

Email contact@ladytruck.com and include:

• Your name and how to reach you
• The date you contacted us or the provider
• The phone number you called or the form you used, if you remember
• The provider's name, if you know it
• What happened and what you would like us to do

What Happens After That?

We will confirm we got your complaint by email, usually within a few business days. We will look into what happened, which may include talking with the provider. Then we will tell you what we found and any steps we are taking.

What If You Are Still Not Happy?

Reply and ask us to look again. You can also contact your state consumer protection office or attorney general, or your local Better Business Bureau. For contractor issues, your state or local contractor licensing board may be able to help.

Contact

Email: contact@ladytruck.com